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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first thing you should do is press the Help button, which is visible on each page. A pop-up window will show up. It includes elaborate info about all the actions that you can perform on the page in question. Each pop-up window shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have an extensive range of how-to videos clarifying how to work with our hosting Control Panel. They're designed for those of you who would like to see how things are being done instead of only reading articles. In this way, anyone can quickly become familiar with our hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't find the answer you searching for, have a look at our comprehensive FAQ database, which covers questions asked by real people and provides real solutions. We constantly update our FAQ database with new Q&A's in order to embrace all the new additions and innovations related to our platform.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions database either, you can touch base with our fantastic team of customer support engineers available 24x7x365 and ready to help you with any question. Each support ticket you submit will be answered within one hour (the average response time being about 20 mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 85764

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com